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19.03.2024
Quality Assurance Team Leader
Umhlanga Rocks
... Management of BYCTo manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis• Update sales agents lists• QA agents productivity statistics• Monitor QA agent workload• Attendance Management• Coaching and development of QA agents.QA Monitoring• Collate and ...
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Talksure Pty Ltd
19.03.2024
Quality Assurance Team Leader
Umhlanga Rocks
... Management of BYC To manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis • Update sales agents lists • QA agents productivity statistics • Monitor QA agent workload • Attendance Management • Coaching and development of QA agents. QA Monitoring • Collate ...
More »
Talksure Pty Ltd
25.03.2024
Head Of Quality Assurance Umhlanga
Umhlanga Rocks
... Management experience within a call centre. In-depth knowledge of quality assurance principles, methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation techniques, and quality improvement processes. Intermediate level for MS Office Strong ...
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Talksure Pty Ltd
26.03.2024
Head Of Quality Assurance Umhlanga
Umhlanga Rocks
... Management experience within a call centre.In-depth knowledge of quality assurance principles, methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation techniques, and quality improvement processes.Intermediate level for MS OfficeStrong ...
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Talksure Pty Ltd
25.03.2024
Head of Quality Assurance- (Contact Centre)
Umhlanga Rocks
... Management experience within a call centre. In-depth knowledge of quality assurance principles, methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation techniques, and quality improvement processes. Intermediate level for MS Office Strong ...
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Talksure Pty Ltd
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